SMS Communications Privacy Policy
Last Updated: September 21, 2026
NorthStar Capital Access LLC (“NorthStar,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This SMS Privacy Policy explains how we collect, use, and protect information associated with our text messaging program.
SMS Program Purpose
Our SMS messaging program is used for customer-care communications with individuals who have contacted NorthStar Capital Access LLC and provided consent to receive text messages.
SMS communications may include:
- Responses to inquiries you submit to us
- Customer service and support communications
- Follow-up regarding your inquiry or request
- Application or request status updates
- Requests for information or documentation related to your inquiry
- Appointment scheduling, confirmations, and reminders
- Responses to questions or information you have requested
SMS messages are sent only in connection with the communications and services you have requested or otherwise consented to receive.
How We Obtain SMS Consent
You may opt in to receive SMS messages by providing your mobile telephone number and affirmatively agreeing to receive text messages from NorthStar Capital Access LLC through our website, online forms, or another documented consent process.
Where a website checkbox is used, the SMS consent checkbox is optional and is not pre-selected.
Consent to receive SMS messages is not a condition of purchasing or obtaining any product or service.
Types of Information We Collect
When you opt in to our SMS program, we may collect and maintain information such as your name, mobile telephone number, date and method of consent, communications with us, and information associated with your inquiry or request.
We use this information to provide customer service, respond to your inquiries, communicate requested information, provide relevant status updates, and maintain records of your messaging preferences and consent.
Mobile Information and SMS Consent
We do not sell or rent your mobile telephone number or SMS consent information.
Mobile information, including telephone numbers, SMS opt-in data, and consent records, will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be disclosed to service providers that assist us in operating our communications systems when necessary to provide the requested service, subject to appropriate privacy and confidentiality requirements. SMS opt-in consent will not be transferred to third parties for their independent marketing purposes.
Message Frequency
Message frequency varies depending on your interaction with NorthStar Capital Access LLC and the nature of your inquiry or request.
Message and data rates may apply according to your mobile carrier and service plan.
Opting Out
You may opt out of SMS communications at any time by replying STOP to a message from NorthStar Capital Access LLC.
After opting out, you may receive a final confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages under the applicable messaging program unless you subsequently provide consent again.
Help
For assistance with our SMS program, reply HELP to any message from NorthStar Capital Access LLC or contact us using the contact information provided on our website.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or misuse. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Changes to This Policy
We may update this SMS Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this SMS Privacy Policy, your personal information, or our text messaging practices, please contact: (800) 707-2098 [email protected]
NorthStar Capital Access LLC
Website: northstarcapitalaccess.com
By opting in to SMS communications, you acknowledge that you have reviewed this SMS Privacy Policy and agree to receive text messages in accordance with the consent you provided.